We believe that you should only pay for services you have received. We consider it fair that if tutors have done all that they can to teach a tutee, they should receive payment. We also understand that sometimes lessons do not go as expected. That's why we have written the TeachPitch Lesson Satisfaction Guarantee.
This describes what we will do if you have a complaint about your lesson, what you need to do in those circumstances and the process whereby we will make a decision about a particular case.
Email firstname.lastname@example.org with the following information:
Date and time of lesson
The link to your Bramble lesson
Reason for requested refund
Whether you and your tutor in agreement
Contact us with your refund request within 72 hours of completion of the lesson